CORPORATE VALUES

Customer Satisfaction

• By understanding Customer’s needs,
• By providing solutions and services that the Customer need,
• By introducing Value-Added Services,
• By responding promptly to Customer’s questions,
• By continues follow-up on Customer’s perception.

Service Excellence

• No Compromise and always deliver agreed service levels

Administrative

• Document all policies, process and procedures,
• Account each transaction,
• Constant audit compliance to administrative excellence.

Accountability

• Hold ourselves accountable to all our actions.

Performance Management

• We benchmark our behavior and procedures against the best in the industry.
• We welcome being measured by key constituents.

Process Innovation

• Continuously measure process output,
• Continuously improve business processes,
• Implement new initiatives and technology.

Transparency and Openness

• Encourage opinions and expressions,
• Encourage feedback on all levels,
• Give employees access information needed to perform effectively.

Our Employees

• Competent to perform the job,
• Provide opportunity and environment for learning and growth,
• Treat all fairly,
• Encourage expression of thoughts,
• Provide fair compensation and welfare
• Provide healthy, safe and enjoyable working environment

Value Teamwork

• Encourage team projects,
• Encourage multi-disciplinary approach to solving problems,
• Encourage team leadership based on competency,
• Encourage open communication, open functional boundaries,
• Encourage consultative decision-making and networking.

Ethical Practices

• Our Word is our Bond,
• We follow and practice “Ethical Code of Conduct”,
• We behave towards our customer, suppliers, partners and colleagues as we like them to behave towards us.